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For your security and peace-of-mind, all transactions are processed using 128+ bit SSL technology by DigiCert. - The Bank Note Collector's Store :: Help and Contact Zone

Help and Contact Zone

Privacy Statement

The Privacy Policy below governs your account and any information you provide to

A. Overview

In order to operate the website and service and to reduce the risk of fraud, ("Banknotes dot com" or "we") must ask you to provide us information about yourself and other necessary data for processing of your orders. This Privacy Policy describes the information we collect and how we use that information. takes the privacy of your personal information extremely seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, as described in more detail in Part C below, there are limited circumstances in which some of your information will be shared with third parties, under strict restrictions, so it is important for you to review this Privacy Policy. This Privacy Policy applies to all services that are hosted on the website, whether the services are offered by or by its subsidiaries.

Any information, which is provided by you, will be treated with the highest standards of security and confidentiality. If at any time after giving us personal information you decide that you no longer wish us to hold or use this information, or in the case that the information becomes out of date, you are free to notify us, and we will remove or rectify the information within a reasonable time and in accordance with legislative requirements.

Your privacy is important to us. By accepting the Privacy Policy and User Agreement in registration, you expressly consent to our use and disclosure of your personal information in the manner described in this Privacy Policy. Please note that some of your personally identifiable information will be stored and processed on our computers. We will hold and transmit your personal information in a safe, confidential and secure environment.

B. Information We Collect

Required Information:
To register a account, you must provide your name, address, phone number, and email address. We may also ask you to choose a security question to answer (such as your city of birth or your pet's name). This required information may be necessary for us or our payment processors to process transactions, issue a new password if you forget or lose your password, protect you against fraud, and to contact you should the need arise in administering your account.

Transaction Information:
When you use to purchase collectible items we ask you to provide information related to each transaction (order). We retain this information for each of your orders placed at the Store/Shop. We also collect the Internet address (IP address) of the computer or device you use to access and your account, in order to help detect possible instances of unauthorised transactions.

Use of "Cookies":
When you view our web site, the software that was made for us may store some information on your computer, which is normal. This information will be in the form of a "Cookie" or "Cookies" and is necessary to run our website and our store correctly. Cookies are completely harmless to your computer. They are necessary for correct functionality. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions. Cookies are small files of data that the system we use sends to your computer to allow us to recognize you as our customer if you return to our site using the same computer and browser. It sends a "session cookie" to your computer if and when you log in to your account by entering your e-mail address and password. These cookies allow our software to recognize you if you visit multiple pages in our site during the same session, so that you don't need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect.

Information About You From Third Parties:
In order to protect all our customers against potential fraud, we may verify with third parties the information you provide. In the course of such verification, we receive personally identifiable information about you from such services. In particular, if you register a credit card or debit card with, we will use card authorisation and fraud screening services to verify that your card information and address matches the information that you supplied to, and that the card has not been reported as lost or stolen. In some circumstances we will conduct a background check on you and/or your business by obtaining information about you and your business from a credit bureau or a business information service. If you incur a debt to, we will generally conduct a credit check on you by obtaining additional information about you from a credit bureau, to the extent permitted by law., at its sole discretion, also reserves the right periodically to retrieve and review a business and / or consumer credit report for any Customer and their account, and reserves the right to close an account based on information obtained during this credit review process.

Calls may be monitored or recorded to ensure that we carry out your instructions correctly and to help improve the quality of our service and in the interests of security.

Website Traffic Information:
We may collect information on which pages of our Website you visit while you are on the site, the type of browser you use and the times you access our Website. We use this information only to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our service and your experience with We do not track the Websites that you visit after you leave

Customer Service Correspondence:
If you send us correspondence, including emails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records, if permitted by law.

Questionnaires, Surveys and Profile Data:
From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.

C. Our Use and Disclosure of Information

Internal Uses
We collect, store and process your personal information on servers located in the United States of America. We use the information we collect about you in order 1) to provide our services and process your transactions; 2) to provide customer service; 3) to determine your eligibility to receive offers for special features or products; 4) to improve our products and services. We give access to individually identifiable information about our users only to those employees who require it to fulfil customer service requests.

Disclosure to Third Parties Other Than Customers will not sell or rent any of your personally identifiable information to third parties. will not share any of your personally identifiable information with third parties except in the limited circumstances described below, or with your express permission. These third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information is shared.

1. We share information with companies that help us process the orders you place and protect our customers' transactions from fraud. Additionally, if you create a negative balance and owe us money, we may share information with processing companies including collection agencies.
2. We disclose information that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity, or to conduct investigations of violations of our User Agreement.
3. We disclose information in response to requirements of civil or criminal legal process.

Our Contacts with Customers
We communicate with users on a regular basis via email, regular mail, facsimile and by other means to provide requested services, and we also communicate by telephone to address customer inquiries or investigate suspicious transactions. We use your email address to confirm your registration of a account, to send you certain notice of orders that you place on Store/Shop, to send information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.

We also use your email address and/or mobile phone number to send you other types of communications that you can control, including the newsletter, customer surveys and notice of special discounts, coupons and promotions. You can choose whether to receive some of these communications when you complete the registration process, or at any time thereafter, by logging in to your account on website and changing your preferences.

D. Information Security

Information Security is committed to handling your customer information with high standards of information security. We restrict access to your personally identifiable information to employees who need to know that information in order to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with regulations to guard your non-public personal information. We test our security systems regularly.

The security of your account also relies on your protection of your password. You may not share your password with anyone. representatives will never ask you for your password, so any email or other communication requesting your password should be treated as unauthorised and suspicious. If you do share your password with a third party for any reason, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account, and also contact us right away as described in Section F below.

E. Accessing and Changing Your Information

You can review the personal information you provided us with and make any desired changes to such information, or to the settings for your account, at any time by logging in to your account on the website and changing your preferences in the Modify Profile page (link) of the "Your Cart" tab on the upper-right side of store. If you close your account, we will not keep or retain your account information in our database.

F. Disclaimer, its directors, employees and agents, affiliates or other representatives and their respective parent and subsidiary companies, shall not be liable in respect of any claims, emergencies, demands, causes of action, damages, losses, expenses, including without limitation, reasonable legal fees and costs of proceedings arising out of or in connection with the use and/or dissemination of personal information relating to you in accordance with this privacy policy and your consents.

G. Other Websites

You should be aware that where you visit a link to another website from the website, that has no control over that other website. has no responsibility for the privacy practices of other websites.

Privacy Policy reserves the right in its sole discretion to amend this privacy statement at any time, and you should regularly check this privacy statement for any amendments. We will post the amended Privacy Policy prominently on our Website so that you can always review what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check the website ( at any time for the most current version of our Privacy Policy.


Your access to and use of this site is subject to the above privacy terms and conditions and all applicable laws. By accessing and browsing this site, you accept, without limitation or qualification, these terms and conditions. You are bound by any such revisions and should therefore periodically visit this page to review the current privacy terms and conditions to which you are bound.

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For maximum security of your payments, your browsing, your personal information, your search, your emails and your computer, all your visits, transactions, searches, correspondence, views and other activities on our entirely secured website and store at are processed using 128/256 Bit Strong SSL Encryption technology. As an extra precaution, all customer card data is not stored at our secure online store and is only handled by Paypal Inc or by other large payment processors.

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