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Banknotes.com - The Bank Note Collector's Store :: Help and Contact Zone

Help and Contact Zone

Terms & Conditions
TERMS & CONDITIONS

PLEASE READ ALL THE INFO BELOW. BY PLACING AN ORDER WITH BANKNOTES.COM YOU AUTOMATICALLY AGREE WITH THE FOLLOWING AND ANY OTHER INFORMATION POSTED ANYWHERE ON BANKNOTES.COM:

By placing an order to our online store at Banknotes.com or sending to (or receiving from) us something of value you automatically agree to be bound by the terms and conditions described in this Agreement. All transactions involving world paper money, banknotes, collectible currency, novelty notes, coins, stamps and other collectibles and us (Banknotes.com / A. Tomonis) on one side and another person or company on the other side are bound by the following terms and conditions. (We reserve the right to update these terms without prior notice given).

Please note that all charges to your Credit/Debit/ATM/Business Card will appear as "A TOMONIS" as Banknotes.com employee or similar.

Your order will be shipped to you within 1 to 4 business days (except Saturdays, Sundays, business trips and holidays). After you place your order to us we will confirm it via email right after shipping it to you. All orders will be processed and shipped as soon as possible, at our earliest convenience.

VERY IMPORTANT: Please note that if you selected Registered Mail or EMS shipping method you will have to pick the shipment up at your local post office unless it decides to deliver to your door and find you at the right time at your residence, work or business. Otherwise as in most cases please expect a mail delivery notice left in your mail box. Look out for it. Please pick it up promptly since many post offices only hold registered mail for up to a week and then return it to the sender if it is not picked up within 6-7 days! You will usually have to pay a reshipment fee (in most cases).

For your order to ship without delay, you must provide the billing address and a postal code or a ZIP code that your credit card statement is mailed to. In most cases we will not ship to a different address unless we have your signature and can verify the "ship-to" address by phone. If you are placing a high value order that will be shipping to an address other than your billing address, you should make sure your credit card company has validated the alternate shipping address. We reserve the right to refuse to ship to a different address than the credit card statement mailing address.

To ship to a Different Address: Our credit card processing service only approves orders going to the billing address or to the "alternate shipping address" registered with your credit card company. If your alternate address is not yet established, simply call the bank phone number on the back of your card and tell them to add the other address. Then when you check out, in the "Customer Notes" field/window, enter that shipping address and the recipient's phone number, as well as that same bank telephone number from the back of the card.

Please note that all charges to your Credit / Debit / ATM / Business Card will appear as "A TOMONIS" as Banknotes.com employee or similar.

IMPORTANT: When placing your order, it is imperative that you provide a correct and complete shipping address for your recipient. We cannot be responsible for packages that are returned or misdelivered due to incorrect or incomplete address information provided by you, the Customer. In the event that a package is returned as undeliverable, the package will be held with us until you provide us with the correct(ed) address. An additional charge will apply if the package must be re-shipped to the recipient with corrected address information. An additional charge will apply if the package must be re-shipped to the recipient if the recipient was unavailable to sign for the shipment or even if your local post office misdelivered or never delivered the notice.

If you wish to find out how long it takes for mail to reach a recipient (for your order to reach you) please contact your local post office or visit an appropriate mail carrier / courier web site, or visit the HELP section of our website.

Please allow more time for mail delivery delays, customs delays, holidays and so on and your patience is truly appreciated.

Please note that REGISTERED AIR MAIL may in some cases take several weeks to up to TWO (2) months to arrive to abroad and overseas destinations. That may involve ISC and Customs processing delays. It usually takes much less time, but accordingly to USPS, Postal Authorities and International Postal Convention laws a registered mail sender can only make a request to search for a delayed registered mail AFTER (not earlier) it's been 1 month (30 days) after the mail was sent. Please be patient in case of delay and try not to load me with extra unnecessary inquiries if it's been less than 30 days since your Registered letter (package) was shipped out to you. If you wish to receive your order fast, then please rather choose a speed courier delivery such as FedEx or EMS. Your patience is truly appreciated.

If selecting a speed courier such as FEDEX, please provide us with your PHONE NUMBER and your STREET ADDRESS! Speed couriers do not deliver to PO Boxes, FPOs and APOs. Also please indicate in your account whether your address is a business or a residential location (for FEDEX deliveries).

Important Disclaimer: All shipments of all kinds of valuables, be that a general or a registered mail shipment to abroad, are being sent at a buyer's risk unless a buyer asks to insure the item(s) or selects EMS or FEDEX as delivery method, which we consider as insured. Indemnity insurance for REGISTERED MAIL is limited to about US$40-$45. In case of a loss of a package/letter (only in case if your shipment was insured) we will refund an amount of money which we will receive from a Postal Institution after the claim is processed and claim amount has arrived into our account. We will not be held responsible for any delays that any mail carrier/courrier institution or company makes and we will not be responsible if the mail carrier/courrier refuses to refund the amount of insurance to us. All proof of shipment and claim documents will be supplied to a buyer. We will do all our best to make sure that contents of every package/letter is safe and intact when handing it to a mail carrier/courrier institution/company employee. In case if contents of a package/letter gets damaged we will replace damaged value (will estimate ourselves) only if the shipment was ordered to be delivered as insured and only if after viewing the damaged package you notified your post office supervisor right away not leaving the post office counter or desk and supplying proof of damage as a document to us. You will also have to supply us with original packaging to show how it was damaged as well as all damaged items. In any case of damage, loss or theft of contents please notify your postmaster immediately without leaving the counter or desk at the post office building. If you receive a package/letter which looks suspicious, best is not to touch it, but let the Postmaster and a witness open it in front of you.

IMAGES: Notice about the images of the banknotes you are purchasing: while images of some especially of the old, rare and unique banknotes are actual, many images/photos are only made for illustrational purposes. The serial number and/or the signatures, the dates, and the overall condition of the note you receive may be different than the one you see on the Obverse-Reverse image, except in the listings where serial number is recorded.

RETURNS: Seven days return guarantee. Repeat customers - 30 days. Returned items must be mailed to us immediately or up to 7 days (due to varying climatic conditions around the world) after receiving them in an ORIGINAL holder and packaging. You must make sure that the returned items are well and safely packed and will not get damaged on the way back. All open sides of a plastic holder that holds banknotes in it must be sealed well in order to avoid a slip-out and damage of the banknote(s). All returned items must be returned in their original packaging and securely sealed in the same way as they were received by you. All returned items if received in a damaged condition will not be refunded for and may be sent back to the sender or refunded in part. We will refund your money of a returned merchandise (less shipping & handling cost) (restocking and electronic commerce fees may apply - if you have paid with a credit card, debit card or Paypal) upon receipt of items in the same condition as they were shipped. You can choose a refund in a form of currency refund or as a credit towards your next order. Repeat customers can return their ordered items within 30 days. Repeated customer is considered to have placed at least 3 successful orders in the past 3 years before becoming a repeated customer.

IMPORT DUTY WARNING! You can not return your order to us by refusing to pay your country's import duty (import tax etc.). The recipient is responsible to pay their country's import duty charges.

Our basic merchandise return rule is: 7 days money back guarantee, but please read on. Best is to send us an email explaining the reason you wish to return your product(s) along with your original order # in subject header. We will assist you with your request and depending on the return conditions explained in our company's policies, we will make a decision on what needs to be done. In most cases returns that are not warranted by our mistake or product defects (misgrading) may be a subject to a small restocking fee. In all cases except for shipment errors on our part, the customer must pay for shipping back the returned merchandise to us. We recommend a shipping method that offers tracking and insurance. In case of our mistake in grading or if you are our repeated customer you will be refunded full amount plus shipping (only air mail or first class shipping, no speed courier will be refunded or funded unless a special arrangement is made). We usually have relaxed rules about merchandise returns, but we reserve the right to apply the above rules when we see it necessary. Everything that's reasonable ends up reasonably.

COUNTERFEITS: Purchase, offer or sale of MODERN COUNTERFEITS (counterfeits of modern currencies and current negotiable legal tender bank notes) is strictly prohibited. Sale or offer of a counterfeit note as a genuine one is strictly prohibited. If you own or find/buy a modern note (around 1960-2017-) which you suspect could be a counterfeit you should destroy it or bring it to the nearest police station for inspection. We will not buy or sell any counterfeits of modern currency except the old non-negotiable or obsolete notes that only have a collector value and are not possible to cash in. Even then, we prefer to not purchase such items. All counterfeits (if any) must be clearly marked as COUNTERFEIT. It is also illegal to (try) cash in such play money as "One Million Dollar Bill" and other funny novelty notes (play money, fantasy money). All bank notes, paper money and notes on this web site are sold only as collectibles for a purpose of collecting or collection-investing. Although you may choose to spend the ones that still have legal tender status in the countries of their origin.

SECURITY: All orders paid with credit or debit cards go through numerous security and anti-fraud checks such as AVS, identity verification, signature verification, shipping and billing address verification, email address and phone verification, and if necessary (many overseas orders) - manual authorization, verification of your references and other data. All that is done in order to protect your credit and debit card account from fraud as well as to protect ourselves from fraudulent orders and payments and against fraudulent chargebacks.

All the items are in Uncirculated (UNC) high quality condition unless stated otherwise. All prices are in US dollars unless (additionally) noted otherwise. All banknotes that are sold on this website (Banknotes.com) are sold only as collectibles for collecting (and investing) purpose and not as currency or money for spending or currency manipulation or speculation purposes. Although you may spend some of the banknotes if you choose to do so or use them as you may see fit for your needs.

MORE INFORMATION AND HELP CAN BE FOUND HERE

I AGREE. PLEASE NOW TELL ME HOW TO NAVIGATE THE SITE.

I DISAGREE. LET ME CONTACT YOU NOW.  
 
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News News
2017-05-03
For maximum security of your payments, your browsing, your personal information, your search, your emails and your computer, all your visits, transactions, searches, correspondence, views and other activities on our entirely secured website and store at Banknotes.com(TM) are processed using 128/256 Bit Strong SSL Encryption technology. As an extra precaution, all customer card data is not stored at our secure online store and is only handled by Paypal Inc or by other large payment processors.

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